Welcome to the GloLar Multimedia Support page. The purpose of this page is to enhance the support services we provide to our customers.

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page.

Please be as specific as possible when describing the problem.

1. What software product are you using?
   Select software product Turtles, Volume 1: Hatchlings Turtles, Volume 2: Hatchlings Turtles, Volume 3: Hatchlings Turtles, Volume 4: Timmy the Turtle Turtles, Volume 5: Spiny Softshell Turtle Turtles, Volume 6: Common Snapping Turtle Tortoises, Volume 1: Indian Star Tortoise Combo Pack: Hatchlings Turtles & Tortoises Mega Pack Custom Screen Saver
   
   
2. What operating system are you using?
   Select Windows version Windows 95 Windows 98 Windows 98ME Windows NT 4.0 Windows 2000 Windows XP Other:
   
   
3. How many megabytes of RAM (memory) does your computer have?
   
   (example: "8 MB, 16 MB, etc.")
   
   
4. Who is the manufacturer of your computer?
   
   (example: "Gateway 2000, Micron, Dell, Hewlitt Packard, Unknown, etc.")
   
   
5. What brand/type of graphics card does your computer have?
   
   (example: "Matrox Millenium, Diamond Stealth, Unknown, etc.")
   
   
6. Please enter a brief one-line description of the problem:
   
   (example: "Software won't install.")
   
   
7. If the problem is reproducible, please list the steps required to reproduce the problem.
   Put each step on a different line.
   
   (example: "1. Launch the installation program, 2. Click the "install" button ...")
   
   If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:
   
   (Note: it is much harder for us to fix non-reproducible bugs)
   
   
8. If the problem causes any error messages to appear, please write down the exact text displayed in the error message and enter it here:
   
   
   
9. Please provide us with the following information in case we need to contact you:

   
   Name:   
   Phone:  
   FAX:    
   E-mail: 

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

• No known problems at this time.

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