Technical Support

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Welcome to the GloLar Multimedia Support page. The purpose of this page is to enhance the support services we provide to our customers. If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems. Bug Report Form When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page. Please be as specific as possible when describing the problem. What software product are you using? What version of the software are you using? What operating system are you using? Other: How many megabytes of RAM (memory) does your computer have? (example: "8 MB, 16 MB, etc.") Who is the manufacturer of your computer? (example: "Gateway 2000, Micron, Dell, Hewlitt Packard, Unknown, etc.") What brand/type of graphics card does your computer have? (example: "Matrox Millenium, Diamond Stealth, Unknown, etc.") What brand/type of CD ROM drive does your computer have? (example: "NEC 2X (2-speed), Toshiba 4X (4-speed), Unknown, etc.") Please enter a brief one-line description of the problem: (example: "Doesn't go to next screen when I press the "Next" button.") If the problem is reproducible, please list the steps required to cause it. Put each step on a different line. (example: "1. Go to chapter five. 2. Click the "next" button ...") If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible bugs) If the problem causes any error messages to appear, please write down the exact text displayed and enter it here: Please provide us with the following information in case we need to contact you: Name: Phone: FAX: E-mail: We may need to contact you for more information, such as if we have trouble reproducing the problem you describe. Back to Top Known Problems The following is a list of some known problems with our software; we are working to correct them for the next release. No known problems at this time. Back to Top Problems with this web site should be reported to webmaster@glolar.com Copyright © 2007 GloLar Multimedia Productions 1390 Santa Alicia Ave, # 8203, Chula Vista, CA 91913