Technical Support - FAQ

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: Check here first if you have a problem installing or running any of our software. If you don't see the solution to your problem here, follow this link and fill out the online bug report.

1. How do I install the CD ROM ?
2. Why does the program appear to run so slowly ?
3. Why do the videos play slow, or jerky ?
4. What do I do if I have a problem, and I don't see a solution here ?

How do I install the CD ROM ?

Click the Start button on the Windows 95/98/NT toolbar, then select Run. Type "D:\setup" (without the quotes) then click OK. Substitute the correct drive letter for your CD ROM drive, if necessary. Follow the instructions on the screen.

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Why does the program appear to run so slowly ?

Most CD ROMs require at least 8 megabytes of RAM and a "local bus" graphics card. If you are running Windows 95/98/NT, we recommend at least 16 megabytes of RAM. Also, make sure you have a current video driver for your graphics card. Running network software may also slow the performance.

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Why do the videos play slow, or jerky ?

Most CD ROMs require at least a double-speed CD ROM drive. If you have an out-of-date video driver, or a very old graphics card, this may also give you poor video performance. Update your video driver and/or your video card.

If you are running Windows 95/98, make sure your CDROM drive is configured properly:
Click Start/Settings/Control Panel.
In Control Panel, double-click the System icon.
Select Performance/File System/CD-ROM.
Make sure "Supplemental cache size:" = Large and
"Optimize access pattern for:" = x-speed or higher (Set according to your CD ROM drive speed).

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What do I do if I have a problem, and I don't see a solution here ?

If you don't see the solution to your problem here, follow this link and fill out the online bug report.

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